How Great Managers Create Unforgettable Moments
Season #2: Session 2
Episode 102 featuring Meredith Bell, Co-Founder & President of Performance Support Systems
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How can I serve so powerfully that they never forget our conversation for the rest of our lives?
- Rich Litvin, The Prosperous Coach

un·for·get·ta·ble
/ˌənfərˈɡedəb(ə)l/
adjective: impossible to forget; very memorable
synonyms: memorable, not/never to be forgotten

Also discussed on today's episode (including bonus content):
- How to be "Unforgettable"
- The right way and wrong way to approach 360-Degree Feedback
- What it means to nurture your employees
- The biggest challenge to effective communication
- How to make training stick (and not waste your money on employee development)
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Bonus Content
In this bonus audio clip, Meredith talks about how she got the nickname, "The Velvet Hammer" and we dive into a discussion about why so many companies are throwing money down the toilet in the name of employee development.
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About Meredith Bell

Meredith Bell has been an entrepreneur since 1982, and she’s an expert in helping companies develop the people side of their business. Meredith is co-founder and President of Performance Support Systems, a global software company based in Virginia. Their products are used by business consultants, executive coaches and Human Resource/training professionals to help managers become more effective leaders.

One of Meredith strengths is building strong relationships. She and her business partners have worked together for 25 years, and many of their clients and resellers have done business with them for 20 years. She understands what’s required to build the loyalty and commitment that lead to repeat business and referrals. She takes pride in getting feedback like this, which is from a reseller who’s worked with her company since 1994: “Performance Support Systems is the epitome of the client-centered, high-integrity, high-support company with world class products. You could look for a lifetime and not find its equal.”.
How to connect with Meredith Bell:
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What Do You Think?
What was your most unforgettable moment?

What experiences have you had with 360-Degree feedback?

Do you think employee development is a waste of money?
Share your thoughts below...
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