044 – Servant Leadership IS NOT Soft, with Mark Deterding
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Mark Deterding is the President & CEO of Triune Leadership Services and has built a reputation as a trusted expert in Servant Leadership. He has successfully led many companies and teams through culture change as the leader of the organization. Mark now has a successful practice that develops cultures of Servant Leadership within organizations and provides coaching to executives and emerging leaders. He is also the author of Leading Jesus’ Way: Become The Servant Leader God Created You To Be. Mark brings an effective blend of actionable process, proven tools and expertise in guiding leaders to implement a culture of Servant Leadership.
Click to Tweet: “#ServantLeadership IS NOT soft” with Mark Deterding on the #YourBestManager podcast. @mwdeterding @jamesdnewman http://yourbestmanager.com/markdeterding
Mark Deterding Interview – Key Takeaways:
- 1:50 Mark Deterding’s Career Path
- 30 years in the printing industry
- Triune Leadership Services – “Helping people to lead at a higher level, to enable them to achieve their God-given potential”
- 4:16 Why Servant Leadership?
- “Servant leadership is far from soft.”
- Mark’s Model of Servant Leadership
- Build a Foundation (purpose, mission, values)
- Build Energy (employee engagement)
- Build Performance – “If you are really thinking about the greater good of others, you are driving performance to new levels every day to make sure that your organization is successful, that they as individuals are successful…”
- Build Relationships
- Build Character – “Everything rises and falls with leadership and everything rises and falls within a leader on their personal character…”
- 7:31 – Driving Performance
- Businesses are in business to make money and if they don’t make money, they’re not in business and so you can’t really help anybody if there isn’t performance
- 9:40 Who was Mark Deterding’s Best Manager
- “He actually took a chance on me”
- He trusted but he also taught and mentored – a combination of setting up appropriate boundaries and then giving control
- 12:07 – “He knew the leadership would carry the day”
- Hire for values alignment first
- It’s okay to take risks, but own your decisions
- A leader’s job is to assess and then direct
- 14:30 The Biggest Management Challenge that Mark Deterding has faced
- “What you allow in your presence becomes the rule of your command”
- 17:34 Evaluate your people on performance AND values… there is danger in allowing high performance to trump low values.
- Set expectations early and stick to your convictions
- 19:35 What’s Exciting Mark Deterding Today?
- Leading Jesus’ Way: Become The Servant Leader God Created You To Be, by Mark Deterding
- Online Servant Leadership Training
- 23:39 The Importance of Personal & Professional Self-Development
- “One of the key attributes of a servant leader is the never ending passion for personal development.”
- Building performance, it all starts with you as an individual
- 25:18 Mark Deterding’s Book Recommendations
- Lead . . . for God’s Sake!: A Parable for Finding the Heart of Leadership, by Todd Gongwer
- The Serving Leader: Five Powerful Actions to Transform Your Team, Business, and Community, by Kenneth Jennings and John Stahl-Wert
- Leading at a Higher Level, Revised and Expanded Edition: Blanchard on Leadership and Creating High Performing Organizations, by Ken Blanchard
- (Anything by Mark Miller) MOST RECENT TITLE –> Leaders Made Here: Building a Leadership Culture, by Mark Miller
Interesting Links & Resources:
Triune Leadership Services – We believe that Jesus Christ is the ultimate model of servant leadership & that by following His example that we will help make the world a better place.
Leading Jesus’ Way – Become an inspiring leader with Leading Jesus’ Way. Check out what makes this book special for learning about servant leadership.
Mark Deterding on Twitter (@mwdeterding)
Free Management Course: Fully Engaged in 10 Days – Learn Three Critical Components to Increasing Employee Engagement on Your Team