053 – See What Motivates Others & You’ll See The Big Picture, w/Valerie Squires
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Valerie Squires is a Certified Credit Professional, Credit and Collections Supervisor at RGO Office Products in Calgary, Alberta, and former Mayor of the Town of Irricana, Alberta. Valerie is also a Chartered Manager and the President of the Canadian Institute of Management, Southern Alberta Chapter, which is Canada’s senior management association, established in 1942 and dedicated to enhancing managerial skills and professional development.
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Valerie Squires Interview – Key Takeaways:
- 2:32 Valerie Squire’s Career Path
- 4:37 Aren’t Credit Managers supposed to be mean?
- 5:50 “With credit management? Good credit management? It’s building a relationship with your customer so that you’re in a position that they want to put you first.”
- 7:47 Who was Valerie’s Best Manager
- 8:18 “She encouraged all of her staff to become more, she was great at explaining the big picture, and she bridged those silos that often happen with accounting and sales and shipping etc.”
- 9:09 The value of leaders being able explain and share the big picture
- 9:42 Understand where the other person is coming from… what’s their motivator?
- 10:42 life lesson: if you can understand what motivates others you can add value to them
- 12:27 It’s all about perspective: look for solutions, not problems
- 14:25 The Biggest Management Challenge that Valerie Squires has faced
- Valerie talks about the challenges of dealing with clashing personalities and disrespectful behavior
- 15:09 Tread carefully, people could be dealing with an issue at home. You don’t want to become too involved but you also don’t want to be completely detached… but give feedback
- 17:39 Takeaway #1 Seek to understand before seeking to be understood
- Episode 22 – Manager of Psychologist? Employee Engagement with Jill Christensen
- 18:33 Takeaway #1 Respect should be a non-negotiable. Communicate your expectations but give feedback because feedback is a form of respect
- 21:05 Valerie’s Proudest Moments
- “Watching someone else create a goal and then achieve it …because you’ve encouraged them… that is a wonderful feeling”
- 23:01 What’s Exciting Valerie Squires Today?
- The Canadian Institute of Management (CIM) is doing a relaunch their Chartered Manager designation including some exciting websites
- The C.I.M. designation (Certified in Management) – it’s attainable!
- Why C.I.M? Want to be an effective leader and grow your career? Learn business management AND people management!
- 28:41 Valerie’s Book Recommendation
- The Introvert Advantage: How Quiet People Can Thrive in an Extrovert World, by Marti Olsen Laney
- Also mentioned, Susan Cain and The Quiet Revolution
- 32:15 Final Words of Encouragement
- “Learn everything you can. Be open minded to new aspects of thing you think you may already know. Surround yourself by people who encourage you to be better, stronger, and lift you higher.”
Additional Info, Links & Resources:
Canadian Institute of Management (CIM) – The Canadian Institute of Management is Canada’s senior management association. As a non-profit organization, the Institute was established in 1942 and is dedicated to enhancing managerial skills and professional development. Currently, there are 16 branches coast-to-coast with the National Office in Barrie.
Chartered Management Institute (CMI) – Chartered Management Institute (UK) creates leaders through management and leadership development training, qualifications, membership and research.
Free Management Course: Fully Engaged in 10 Days – Learn Three Critical Components to Increasing Employee Engagement on Your Team